Charmaine Cheah, Deputy CEO of Baskin-Robbins, Malaysia

“ It would be an understatement if I tell you that Onnet's team is professional, because they are way beyond that. They think in your shoes, love a good challenge, work the extra hours, nimble and not calculative. To me, they are no longer a vendor, but a partner whom you can work with in the long run. ”

Charmaine Cheah, Deputy CEO of Baskin-Robbins, Malaysia
Baskin-Robbins Malaysia implementing Odoo ERP Malaysia


Baskin-Robbins was founded by Burt Baskin and Irv Robbins in 1945 at Glendale, California. Currently headquartered in Canton, Mass., Baskin-Robbins is part of the Dunkin' Brands Group, Inc. family of companies. With the determination and passion in creating more than 1,000 ice cream flavors and a wide variety of delicious treats, Baskin-Robbins has grown tremendously since then. There are now over 100 Baskin-Robbins ice cream stores all across Malaysia such as Penang, Selangor, Melaka, and Johor. Malaysians of all ages now get to experience the joy and happiness of eating ice cream all thanks to Baskin-Robbins.

Challenges Before Odoo Implementation

Baskin-Robbins is a huge company that has a large pool of data and countless business processes. Previously, the company has implemented a locally installed Point of Sales (POS) system to assist them in their frontend retail businesses. However, without Odoo ERP system, it is still challenging for Baskin-Robbins to improve its efficiency and customer satisfaction due to the time consuming and painful manual business processes.

Lack of automation is one of the challenges that Baskin Robbins faced before odoo implementation

Lack of Automation

  • Previously, Baskin-Robbins' POS system is not web-based. The locally stored POS system implemented by the third party company lacks of automation.

  • Baskin-Robbins' sales data from over a hundred outlets had to manually sync back to the servers of its headquarters in order to receive data.

Lack of timely and accurate data is one of the challenges that Baskin Robbins faced before odoo implementation

Lack of Timely and Accurate Data

  • Having two separate systems for both POS and finance was detrimental to Baskin-Robbins in acquiring timely and accurate data. Without up-to-date data, it was a huge challenge for the management team to make decisions that are efficient and productive.

  • The acquired frontend outlet transaction data does not match with the company's financial data due to human errors or misinterpretation while manual data input is being done.

  • To stay competitive in the retail business, getting the latest and most accurate sales transaction data to strategize marketing activities and promotion plan is vital for marketing team. The out-of-date POS system that was deployed previously made the data extraction process difficult and not user-friendly. This was a huge challenge for Baskin-Robbins.

Lack of control and traceability was one of the challenges that Baskin Robbins faced before odoo implementation

Lack of Control, Visibility and Traceability

  • Previously, Baskin-Robbins' purchasing activities are paper-driven. The procurement team had to spend a lot of time identifying and sorting documents before routing them to the appropriate personel for approval. This manual process was very tedious for Baskin-Robbins and highly susceptible to human errors.

  • Inventory management has always been one of the most challenging process in the retail sector. The decentralised inventory management system that Baskin-Robbins implemented failed to provide full visibility on the inventory level of outlets. Hence, one of the critical challenges for Baskin-Robbins is to have unified data that can help control the movement of stocks across hundreds of outlets.

Odoo Solution for Baskin-Robbins

Realizing the challenges faced, Baskin-Robbins has decided to reach out to Onnet for the implementation of the Odoo ERP system. Understanding the needs of Baskin-Robbins, the Odoo apps that Onnet recommended for Baskin-Robbins are the Sales, Purchase, Inventory, Point of Sale (POS), and Accounting apps. By implementing a fully integrated Odoo ERP system, Baskin-Robbins now owns a cloud-based seamless ERP system that effectively manages the entire business operation. Access to real-time data which leads to improved accuracy in data analysis further provides Baskin-Robbins better visibility on their business strategy. Baskin-Robbins is able to stay competitive in the retail business, all thanks to the Odoo ERP system.

Real-Time Data

acquired through a fully integrated cloud-based POS

  • The fully integrated cloud-based POS front end system connects to the ERP backend system. This allows the backend office to obtain real-time and accurate POS data. Sales department can have deeper insights on retail sales through analysis of real-time data from the Business Intelligence Dashboard.

  • Thanks to the integration of POS with Odoo ERP accounting app, Baskin-Robbins will no longer have to manually enter each POS transaction into the backend accounting system anymore. Accuracy of data has improved tremendously too by eliminating any error-prone manual inputs.

  • Integration of POS and credit card terminals automates the information flow from payment processors to the backend accounting system seamlessly. Bank Reconciliation is now more efficient with proper data recordings that brings greater accuracy to the financial records of the company.

Full Control and Traceability

on warehouse and inventory level

  • Odoo ERP system allows Baskin-Robbins to have better visibility on the inventory level in real time, across all retail outlets.

  • This improves the ordering processes of Baskin-Robbins outlets to its main warehouse whenever stock level drops below the minimum stock quantity.

  • Adjustment entries on the overstated/understated inventory can be made which allows system balance to match with physical count. The root causes of any discrepancies between recorded inventory count with actual quantities can be easily analyzed and identified by the operation team.

Modern Interface and Usability

to better suit Baskin-Robbins' business needs

  • The menu selection of POS is tailor-made to embrace the modern context and stunning design without compromising the simplicity and usability perspective.

  • Backend configurations of menu, pricing and promotion are optimized according to the business needs of Baskin-Robbins. The optimization of promotion configuration has also been further aligned to the needs of the company's marketing team.

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