Digital Transformation In Wholesale Distribution Industry In Malaysia
Discover the benefits of digital transformation for wholesale distribution businesses in Malaysia
28 March, 2023 by
Chuah Chun Yan

Wholesale distribution industries in Malaysia such as healthcare, food and beverage, and technology, have been using ERP systems to digitalize their business operations for quite some time.

With everything going digital, manual business systems won’t cut it anymore, and outdated ERP systems will slow you down.

Any wholesale and distribution businesses that delay their digital transformation journey are at risk of becoming obsolete at a rapid pace.

This is why as your business grows, you need to check if your current system can support the specific capabilities and agility needed for successful digital transformation to keep up with the competitive market.

4 Impact of Digital Transformation On The Wholesale Distribution Industry In Malaysia

If you are in the wholesale distribution industry, you would want to take advantage of digital transformation through ERP systems. It has so many benefits for your business!

For one, digital workflows can automate the manual, repetitive manual tasks in the supply chain, so your employees can focus on higher-level tasks. This not only saves time but also cuts down on expenses and resources.

All these are just the beginning — there is much more to gain from digital transformation with ERP systems. Let’s see.

  1. Enhanced Flexibility

  2. Achieve Full Data Visibility

  3. Increased Profitability

  4. Better Customer Experience

Enhanced Flexibility

Want to keep your customers coming back for more?

With an ERP system, you are given the flexibility to cater to your customer’s unique needs.

Imagine you are in the fashion and appraisal industry.

The product configurator allows you to personalize products with various options like fabric types, colors, and sizes, giving more variant options for customers to choose from.

Not only that, you can manage complex price lists with ease, creating a loyalty program with special rewards or discounts based on customer segment, purchase amount, and period,

With all this flexibility, you can scale your business and retain your customers effectively without hassle.

Achieve Full Data Visibility

When you can’t see the whole picture, it is hard to deliver the benefits of a just-in-time framework. Digitalize your business workflow now!

So, you can get complete data visibility into your entire supply chain - from purchasing to production to delivery.

With real-time updates on inventory levels and customer demand, you will be prepared to fulfill orders whenever they come in.

Plus. tracking progress in real-time lets you spot and fix bottlenecks before they become big problems, fulfilling more customer orders on time.

With complete data visibility, you will definitely gain a competitive edge that sets you apart!

Increased Profitability

Digital transformation drives business growth and revenue significantly. How?

Let’s take the printing materials and machines supplier as an example.

With so many tools, models, colors, and more, it can be challenging to recommend all the relevant products to your customers manually and seize all potential opportunities.

By having an ERP system in place, you can create new revenue streams through automated upselling and cross-selling. When customers add products to their carts during checkout, they are automatically offered alternative products that may interest them.

Through automated upselling and cross-selling, you boost the overall sales productivity significantly, creating a win-win situation for your business and your happy customers!

Better Customer Experience

Looking for ways to serve your customers better?

Consider going digital with an eCommerce website!

With an eCommerce site, customers can enjoy 24/7 self-service and shop conveniently from anywhere in Malaysia. They can easily purchase, pay and track their orders online without having to call a salesperson.

This not only improves the customer experience but also frees up your sales team to focus on other valuable tasks like market trends and customer demand analysis to create a more strategic sales plan.

That way, your sales team can reach their sales target more efficiently. This is a win-win situation for both your business and your customers!

Are you a wholesale distributor in Malaysia who is ready to take your business to the next level with digital transformation? At Onnet Consulting, we can help you achieve your goals with the implementation of an ERP system that connects every aspect of your business and supply chain.

Our team has assisted many wholesalers and distributors in achieving their digital transformation goals by consolidating their data into a scalable environment that enhances flexibility, data visibility, profitability, and customer experience.

We'd love to chat with you more about your specific needs and how we can help you reach your goals. Feel free to reach out to us anytime to start the conversation!