DFZ Trading
Transforming Duty-Free Operations Across Borders with Odoo ERP
DFZ Trading: Streamlined Operations and Full Compliance Control
DFZ Trading (The Zon), a subsidiary of DFZ Capital Berhad, operates duty free retail shops along Malaysia-Thailand border, handling high volumes of alcohol, cigarettes, chocolates, and specialty products. Implementing a specialised duty-free retail ERP system from Onnet Consulting enabled DFZ to centralise warehouse and outlet management, enforce complex regulatory compliance, manage duty paid vs duty free flows, and streamline cashier and tour guide operations.
With Odoo ERP, DFZ Trading achieved full traceability of critical products, automated commission and discount workflows, integrated multi-currency payments, and significantly reduced errors caused by their old legacy systems, all while improving operational efficiency and governance.
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Odoo ERP Implementation Journey of DFZ Trading
Onnet Consulting delivered a fully customised Odoo ERP solution specifically designed for DFZ Trading’s complex duty-free operations.
Outdated System and Poor Support
DFZ’s old Microsoft NAV system was expensive to maintain and lacked reliable technical support.
Onnet Consulting migrated DFZ to a local, fully supported Odoo ERP solution. We ensured seamless system transition, provided dedicated local support, and reduced operational downtime, while eliminating costly maintenance issues.
Complex Compliance and Duty Flow
DFZ faced regulatory complexity with duty paid vs duty free conversions, custom form rules (K2, K8, K9), and liquor/cigarette purchase restrictions.
Onnet Consulting implemented automated compliance workflows within Odoo ERP, enforcing buyer restrictions, custom form rules, and duty-free critical item transfer flows. This ensured full regulatory compliance while reducing manual errors and audit risks.
Complicated Warehouse and Stock Control
Warehouse handling was complicated, with messy stock control and lot traceability for critical products.
With Odoo, we introduced a structured warehouse management, core vs non-core product categorisation, internal transfers, batch and expiration tracking, and consignment workflows. This helped streamline stock visibility, simplified traceability, and reduced operational errors across all outlets.
Outdated POS and Operational Inefficiencies
Cashiers struggled with low computer literacy, old hardware setups, and inefficient POS processes.
Onnet Consulting implemented a modern POS UI with access control, multi-currency payment integration, open session float notes, sales return/void workflows, and tour guide commission automation. This improved usability, reduced transaction errors, and enhanced overall operational efficiency.
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